By Maria Babbage, The Canadian Press 
 TORONTO - Canadian Tire customers won't be charged Ontario's controversial 
eco fees starting Tuesday, largely because the program is too complex and 
was mishandled by both government and businesses, the store chain announced 
Monday. 
 The fees, which sparked widespread confusion when retailers started charging 
them on thousands of new items July 1, were the victim of a "botched" roll 
out and "poorly handled" by everyone involved, said Mike Arnett, president 
of Canadian Tire Retail. 
 "We just think that the whole program that was rolled out on the first of 
July this year was not well-managed by anyone, really, and that it's caused 
a great deal of confusion for our customers," he said in an interview. 
 "We're being asked questions that we don't have good answers to, and we 
really think the program needs to be reworked." 
 Waste Diversion Ontario set up a very complicated structure for charging eco 
fees and left retailers to sort it out, Arnett explained in a release. 
 For example, two similar brands of cleaning products could have two 
different eco fees depending on slight variations in their ingredients. 
 "Even more confusing, the 'interpretation' of these fees is left up to each 
retailer - meaning that five different retailers may charge five different 
eco fees for the exact same product - all depending on how they interpret 
the very complicated fee structure," he wrote. 
 Stewardship Ontario, an industry-led organization that oversees the program, 
also shares in the blame because it didn't do a good job in preparing 
Ontario consumers for the new fees, Arnett added. 
 "Stewardship Ontario did not provide answers to the many questions customers 
and the media had in the face of fees that nobody understood," he wrote. 
 Canadian Tire, which apologized last week for overcharging some of its 
customers, stumbled too in implementing the fees, largely because of how 
complex they were, Arnett acknowledged. 
 "Although we quickly fixed any incorrect fees, we still have customers every 
day asking us why two nearly identical products have different fees," he 
wrote. 
 "We don't have good answers - because the program itself isn't built to be 
intuitive for either customers or retailers." 
 The Canadian retailing giant won't be charging any more eco fees until it 
can "sort out a better system" with Stewardship Ontario and the provincial 
government. 
 It's also looking into listing the new eco fees on price tags and shelf 
labels to make it more transparent, Arnett said. 
 The government gave Stewardship Ontario the power to collect fees to fund a 
recycling program that diverts potentially hazardous items, such as fire 
extinguishers, household cleaners and paint, from Ontario's landfills. 
 But there was no public warning that the eco fee, which was first introduced 
in 2008, would be slapped on thousands of new items earlier this month. 
 Stewardship Ontario collects fees from retailers and manufacturers who, in 
turn, determine the fees that they pass on to consumers. 
 The fee can be embedded in the product or the sticker price, which means in 
some cases, shoppers won't know when or how much they're being charged. 
 Consumers, critics and some industry groups have been scratching their heads 
about why certain items are subject to the levy, such as laundry detergent, 
grass seed and environmentally friendly products that use natural 
ingredients. 
 The fee furor has provided rich fodder for Ontario's opposition parties, 
with the Progressive Conservatives promising to scrap the levy if they win 
the 2011 provincial election. 
 Ontario's outspoken ombudsman Andre Marin is also looking into complaints 
about the fees after the New Democrats asked him to intervene. 
 Canadian Tire's decision provides further evidence that Premier Dalton 
McGuinty's "eco tax grab" - which hit consumers the same day the new 13 per 
cent harmonized sales tax kicked in - has created chaos at the cash 
register, said Opposition Leader Tim Hudak. 
 "Clearly, since this eco tax was brought in hidden behind the HST back on 
Canada Day, it has been an absolute disaster and a tax increase Ontario 
families cannot afford," he said. 
 Environment Minister John Gerretsen belatedly jumped into the fray last 
week, firing off a scolding letter to Stewardship Ontario demanding that 
they take "quick action" to stop customers from being overcharged. 
 He also mused in an interview about making legislative changes that would 
allow the government to exert more control over the organization. 
 Stewardship Ontario wrote back two days later, saying it has no authority to 
interfere in how retailers and manufacturers pass on the eco fees to 
consumers. 
 "In the meantime, I would respectfully ask that the parties refrain from any 
finger-pointing or accusations, especially in the media," CEO Gemma Zecchini 
said in her July 15 letter to Gerretsen. 
 "Stewardship Ontario has an important program to operate that requires 
consumer support if it is to meet its objectives and targets. Tarnishing the 
reputation of Stewardship Ontario for problems not of its making and outside 
of its power to remedy is unfair and undermines the objectives of waste 
diversion in this province." 
 Zecchini's letter was obtained by the Opposition Conservatives, who passed 
it out Monday to reporters. 
 Canadian Tire's decision to scrap the fees should be applauded, but Premier 
Dalton McGuinty should have never allowed the industry to effectively 
regulate itself with respect to the eco fees, said NDP Leader Andrea 
Horwath. 
 "The McGuinty government dropped the ball, it's now up to the government to 
pick up the pieces and ensure the companies that profit off this waste 
should be responsible for getting rid of it - not their customers," she said 
in a statement. 
  Asif Khan, Realtor 
 Re/Max All-Stars Realty Inc. 
  Google me: Asif Khan Re/Max 
   Follow me on Twitter  Become a Fan on Facebook
By Maria Babbage, The Canadian Press 
 TORONTO - Canadian Tire customers won't be charged Ontario's controversial 
eco fees starting Tuesday, largely because the program is too complex and 
was mishandled by both government and businesses, the store chain announced 
Monday. 
 The fees, which sparked widespread confusion when retailers started charging 
them on thousands of new items July 1, were the victim of a "botched" roll 
out and "poorly handled" by everyone involved, said Mike Arnett, president 
of Canadian Tire Retail. 
 "We just think that the whole program that was rolled out on the first of 
July this year was not well-managed by anyone, really, and that it's caused 
a great deal of confusion for our customers," he said in an interview. 
 "We're being asked questions that we don't have good answers to, and we 
really think the program needs to be reworked." 
 Waste Diversion Ontario set up a very complicated structure for charging eco 
fees and left retailers to sort it out, Arnett explained in a release. 
 For example, two similar brands of cleaning products could have two 
different eco fees depending on slight variations in their ingredients. 
 "Even more confusing, the 'interpretation' of these fees is left up to each 
retailer - meaning that five different retailers may charge five different 
eco fees for the exact same product - all depending on how they interpret 
the very complicated fee structure," he wrote. 
 Stewardship Ontario, an industry-led organization that oversees the program, 
also shares in the blame because it didn't do a good job in preparing 
Ontario consumers for the new fees, Arnett added. 
 "Stewardship Ontario did not provide answers to the many questions customers 
and the media had in the face of fees that nobody understood," he wrote. 
 Canadian Tire, which apologized last week for overcharging some of its 
customers, stumbled too in implementing the fees, largely because of how 
complex they were, Arnett acknowledged. 
 "Although we quickly fixed any incorrect fees, we still have customers every 
day asking us why two nearly identical products have different fees," he 
wrote. 
 "We don't have good answers - because the program itself isn't built to be 
intuitive for either customers or retailers." 
 The Canadian retailing giant won't be charging any more eco fees until it 
can "sort out a better system" with Stewardship Ontario and the provincial 
government. 
 It's also looking into listing the new eco fees on price tags and shelf 
labels to make it more transparent, Arnett said. 
 The government gave Stewardship Ontario the power to collect fees to fund a 
recycling program that diverts potentially hazardous items, such as fire 
extinguishers, household cleaners and paint, from Ontario's landfills. 
 But there was no public warning that the eco fee, which was first introduced 
in 2008, would be slapped on thousands of new items earlier this month. 
 Stewardship Ontario collects fees from retailers and manufacturers who, in 
turn, determine the fees that they pass on to consumers. 
 The fee can be embedded in the product or the sticker price, which means in 
some cases, shoppers won't know when or how much they're being charged. 
 Consumers, critics and some industry groups have been scratching their heads 
about why certain items are subject to the levy, such as laundry detergent, 
grass seed and environmentally friendly products that use natural 
ingredients. 
 The fee furor has provided rich fodder for Ontario's opposition parties, 
with the Progressive Conservatives promising to scrap the levy if they win 
the 2011 provincial election. 
 Ontario's outspoken ombudsman Andre Marin is also looking into complaints 
about the fees after the New Democrats asked him to intervene. 
 Canadian Tire's decision provides further evidence that Premier Dalton 
McGuinty's "eco tax grab" - which hit consumers the same day the new 13 per 
cent harmonized sales tax kicked in - has created chaos at the cash 
register, said Opposition Leader Tim Hudak. 
 "Clearly, since this eco tax was brought in hidden behind the HST back on 
Canada Day, it has been an absolute disaster and a tax increase Ontario 
families cannot afford," he said. 
 Environment Minister John Gerretsen belatedly jumped into the fray last 
week, firing off a scolding letter to Stewardship Ontario demanding that 
they take "quick action" to stop customers from being overcharged. 
 He also mused in an interview about making legislative changes that would 
allow the government to exert more control over the organization. 
 Stewardship Ontario wrote back two days later, saying it has no authority to 
interfere in how retailers and manufacturers pass on the eco fees to 
consumers. 
 "In the meantime, I would respectfully ask that the parties refrain from any 
finger-pointing or accusations, especially in the media," CEO Gemma Zecchini 
said in her July 15 letter to Gerretsen. 
 "Stewardship Ontario has an important program to operate that requires 
consumer support if it is to meet its objectives and targets. Tarnishing the 
reputation of Stewardship Ontario for problems not of its making and outside 
of its power to remedy is unfair and undermines the objectives of waste 
diversion in this province." 
 Zecchini's letter was obtained by the Opposition Conservatives, who passed 
it out Monday to reporters. 
 Canadian Tire's decision to scrap the fees should be applauded, but Premier 
Dalton McGuinty should have never allowed the industry to effectively 
regulate itself with respect to the eco fees, said NDP Leader Andrea 
Horwath. 
 "The McGuinty government dropped the ball, it's now up to the government to 
pick up the pieces and ensure the companies that profit off this waste 
should be responsible for getting rid of it - not their customers," she said 
in a statement. 
  Asif Khan, Realtor 
 Re/Max All-Stars Realty Inc. 
  Google me: Asif Khan Re/Max 
   Follow me on Twitter  Become a Fan on Facebook